We are committed to quality and care, while customers remain responsible for their pet’s health and proper use of all products and services.
Where innovation meets performance
PET STORE TERMS AND CONDITIONS
General Overview
By purchasing products or using our services, you agree to comply with these Terms and Conditions. These terms ensure a clear and professional relationship between the store and the customer.
Products and Services
We offer pet-related products including food, accessories, and care items. All products are subject to availability. The store reserves the right to modify or discontinue any product or service at any time without prior notice.
Pricing and Payments
All prices are subject to change without prior notice. Full payment must be made before order confirmation or service delivery. The store accepts the payment methods communicated at the time of purchase.
Orders and Delivery
Orders are processed only after payment confirmation. Delivery times are estimated and may vary. Customers are responsible for providing accurate delivery information. The store is not responsible for delays caused by incorrect details.
Returns and Exchanges
Returns or exchanges are accepted within 3 to 7 days with proof of purchase. Items must be unused, in original packaging, and in resalable condition. Food items and hygiene products are non-returnable.
Pet Health and Responsibility
Customers are responsible for selecting suitable products for their pets. The store is not liable for misuse of products or any allergic reactions. It is recommended to consult a veterinarian before introducing new food or products.
Limitation of Liability
The store is not responsible for any indirect or consequential damages resulting from product use. Liability is limited to the value of the purchased product or service.
Warranty
Certain products may carry a manufacturer warranty. Any warranty claims must follow the supplier’s terms and conditions.
Privacy
Customer information is kept confidential and used only for order processing and service improvement. The store does not share personal data with third parties without consent.
Changes to Terms
The store reserves the right to update these Terms and Conditions at any time. Continued use of services implies acceptance of any changes.
Governing Law
These Terms and Conditions are governed by the laws of Lebanon. Any disputes shall be handled under Lebanese jurisdiction.
Contact
For any inquiries, customers can contact the store through official communication channels.
