Our Simple Rules
Tap any card to read the details. Straight facts, no legal jargon — written so every customer understands.
By shopping with us or using our pet hotel, you agree to these rules. They keep our relationship fair, transparent, and safe for you, your pets, and our entire team.
We sell premium pet supplies and run a 5-star pet hotel. Some items may occasionally go out of stock due to local market conditions.
- If this happens after your order, we contact you immediately to find the best solution.
- We may update or remove products at any time — we always show current prices clearly.
Prices are clearly shown before checkout. Full payment is required before your order is confirmed or hotel booking is secured.
- We accept all payment methods displayed at checkout.
- Prices may change — you always see the current price before paying.
Your order ships once payment is confirmed. We deliver nationwide.
- Share an accurate location pin and a reachable phone number.
- Delays caused by wrong addresses or unreachable numbers are not our responsibility.
You have 3 to 7 days to return or swap an unused item in its original packaging. Bring your proof of purchase.
You know your pet best. You are responsible for choosing products suited to their breed, age, and health. We are not liable for reactions from misuse.
Your personal data will never be sold or shared without your consent — used only to process your order and improve our service.
- All operations follow the laws of the Lebanese Republic.
- Any disputes are handled under Lebanese jurisdiction.
- If we update these rules, we will notify you directly.
شكراً for trusting us with your pets — we won't let you down.